Shipping and Terms of Service
We ship via United Parcel Service (UPS) standard delivery to destinations in the continental United States. Orders destined for Hawaii, Alaska and Canada, please contact Customer Service at 541.343.8727. We regret that we are unable to ship to P.O. Boxes. Express Delivery can be arranged on an individual order basis.
Some items are not available for express delivery. To arrange express shipment and receive a quote for expedited shipping and handling charges, please call Customer Service at 541.343.8727 between 9:00 a.m. and 5:00 p.m. PST (Pacific Standard Time).
Should any merchandise be unavailable when you order, the item(s) will be placed on back order and scheduled for delivery as soon as possible. If you do not wish to receive delayed shipments, please contact Customer Service at 541.343.8727 between 9:00 a.m. and 5:00 p.m. PST (Pacific Standard Time).
If you are completely unsatisfied with the product(s) you receive, we will accept returned merchandise within 30 days from the purchase date for a 15% restocking fee. Please note, you will be responsible for return shipping charges. Please carefully package the item(s) to avoid damage and return to our warehouse at: Growing Solutions, 1702 W. 2nd Ave., Suite B, Eugene, OR 97402
If your merchandise arrived damaged, please contact Customer Service within five (5) business days at firstname.lastname@example.org or by phone at 541.343.8727 between 9:00 a.m. and 5:00 p.m. PST (Pacific Standard Time). Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2–3 business days following the damage review.